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Returns and Exchanges

If for any reason you are not satisfied with your purchase, we will be happy to complete an exchange or refund. Please call or email and we will send you a Return Authorization Form and then return the merchandise within 30 days of purchase. Unfortunately, shipping charges are not refundable. If you are experiencing an issue with a product that was purchased from a retail location, please contact them directly.

Should you receive a damaged item, please contact us within 7 days of receiving and provide details and a picture. Customer service can be reached by phone or at Kindly provide the order details.

Sales Tax

We are required to collect provincial or state taxes on orders, with the amount being determined by provincial or state legislation.


Can I place an order and have it shipped to someone else?

Definitely. When you are at the checkout, please fill out the correct shipping address of whom you would like the package addressed to.

Do you accept international orders?

Unfortunately at this time we only accept orders placed from North America.

How can I track my order?

As soon as we ship your order, you will receive a notification email that will include a tracking link from Canada Post or your specified courier.

How long does it take to receive a shipment?

Orders are processed within 2-3 business days, Monday to Friday. Delivery estimations are based on the time given by Canada Post or Fedex. Please refer to the tracking number for the shipment for updates.

Are Crystal Hills products safe for use during pregnancy?

Our products are gentle and natural however we do recommend that any expectant mother check with her physician or obstetrician prior to using any products.

Fragrance or parfum is listed on the labels. Do you use synthetic fragrances?

No, we only use a proprietary blend of natural essential oils. The words ‘fragrance’ or ‘parfum’ are used to comply with cosmetic labelling requirements.

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