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How do I know if my order was placed successfully?

Once you place an order on, you will receive an email notification to the email you provided while placing the order. This confirms that your order has been received.

Do you offer promotional codes?

Yes, occasionally we may offer online promotional codes for new products. These offers are only redeemable for orders placed on the crystal hills site and cannot be used on other websites.

How long will my products stay fresh for and what is the best way to store them?

All of our products have a symbol on them which indicates the amount of time that the product should be used by. Crystal Love products are best stored in a cool, dark place away from direct sunlight, excess moisture, heat or humidity. The sugar scrub may be stored in the shower, just take care not to leave water sitting in the jar.

Natural ingredients

Crystal Hills Organics sources certified organic ingredients whenever possible or harvests from our own farm. We also source ethically wild-harvested and fair trade whenever possible for ingredients that are not available as certified organic.

Privacy and security

Crystal Hills Organics will never sell or share your personal information. Orders and personal data are encrypted using Secure Socket Layering (SSL) in order for your privacy to be protected. Your credit card number is transmitted directly between the issuing bank and the credit card processor or Paypal. We do not keep or receive any credit card information.

Weight and measurement

All Crystal Hills products are sold by weight not volume. Contents may settle during transportation, this is especially seen in the bath salts. Our products are made with natural raw materials and the final product may vary slightly in color/texture.

What are your business hours?

Our office and lab are open from 8:30-4:30 pm PST however our online store operates 24 hours a day, days a week for your convenience. This means you can shop with your early morning coffee or late at night.

Can I order by email?

Yes, orders can be processed via email to

Do you test on animals?

Crystal Hills Organics does not test products or ingredients on animals. We source suppliers who share the same philosophy as us.

Are Crystal Hills products hypoallergenic or allergen free?

Our products are made free of the top allergens however, we cannot guarantee that they are exclusively hypoallergenic or allergen free. Even though we choose to manufacture our products using ingredients that are free of wheat or nuts for instance, it is extremely difficult to guarantee that there has never been any cross contamination at a supplier’s location.

Topical allergies are unique to an individual, as are food or airborne allergies. Therefore one product may be truly fabulous for one individual but cause an irritation for another. Crystal Hills products are made with botanicals and pure essential oils which have many benefits to the body however, the occasional person may experience a reaction or sensitivity to a particular botanical. We always recommend doing a patch test prior to trying any new product. The best way is to place a small amount on the inside of the wrist or inner thigh. Should any redness or irritation occur, discontinue using the product.

Are your products vegan?

Most of our products are completely vegan but please refer to the label or icons to be sure as some may contain honey, propolis, beeswax, etc.

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