Privacy Policy

Crystal Hills will never sell or share your personal information. Orders and personal data are encrypted using Secure Socket Layering (SSL) to ensure your privacy is protected. Your credit card number is transmitted directly between the issuing bank and the credit card processor or Paypal. We do not keep or receive any credit card information.

Sales Taxes

We are required to collect provincial taxes on orders, with the amount being determined by provincial legislation.

Returns & Exchanges

Should you receive a damaged item, please contact us within 7 days of receiving the product. Kindly provide details and a picture.

If for any reason you are not satisfied with your purchase, we will be happy to complete an exchange or refund. We will send you a Return Authorization Form or you can download then the merchandise must be returned within 30 days of purchase. Unfortunately, shipping charges are not refundable.

If you experience an issue with a product that was purchased from a retail location, please contact them directly about their return policy.

Customer service can be reached by phone 1-844-644-7817 or at info@crystalhills.com

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